Privacy policy

This Privacy Policy describes how Pau Serraller collects, uses and protects the personal data of people who browse this website, fill in a form, subscribe to the newsletter or get in touch by telephone, WhatsApp or email, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

1. Data controller

• Owner: Pau Caño Pérez (trading as Pau Serraller)
• Tax ID (NIF): 45966227Z
• Address: Carrer Abat Escarré 11 Baixos 2, 17300 Blanes (Girona), Spain
• Telephone: +34 633 062 247
• Email: info@cerrajeroblanes24h.com
• Website: https://www.cerrajeroblanes24h.com

The controller is not required to appoint a Data Protection Officer. For any matter relating to the processing of your data, you may write to info@cerrajeroblanes24h.com.

2. Personal data collected

Depending on the contact channel used, the following data may be collected:

• Contact form: name, email address, telephone number and the content of your message.
• Newsletter subscription: email address.
• Telephone calls and WhatsApp: telephone number, name and the information you provide during the conversation.
• Quotes and provision of the service: the data needed to prepare a quote and carry out the locksmith work, such as the address of the home or premises where the service is to be provided, and billing details.
• Browsing: technical and statistical data obtained through cookies, only with your consent (see the Cookies Policy).

Users must refrain from providing data of third parties unless they have their authorisation, and from providing special categories of data that are not necessary for the service.

3. Purposes of processing

• To deal with enquiries, requests for information and communications received through the website, email, telephone or WhatsApp.
• To prepare quotes, and to plan and provide the locksmith services requested, including the emergency service.
• To manage the contractual relationship, invoicing and payment collection for the services.
• To send the newsletter and commercial communications about Pau Serraller's services, only if you have requested them.
• To comply with applicable legal obligations (tax, accounting and consumer law).
• To analyse the use of the website statistically in order to improve it, only with your consent.

4. Legal basis for processing

• Consent of the data subject (Art. 6(1)(a) GDPR): when you provide your data through a form, subscribe to the newsletter or accept analytics cookies.
• Performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR): to prepare quotes and provide the services requested.
• Compliance with legal obligations (Art. 6(1)(c) GDPR): for invoicing and keeping the documentation required by tax and consumer regulations.
• Legitimate interest (Art. 6(1)(f) GDPR): to reply to communications, maintain the relationship with customers and keep evidence of the requests received, always respecting your rights and freedoms.

You may withdraw your consent at any time by writing to info@cerrajeroblanes24h.com, without affecting the lawfulness of processing carried out before withdrawal.

5. Data retention

Data are kept for as long as necessary for the purpose for which they were collected:

• Enquiries and requests for information: for as long as necessary to deal with them and follow them up, and for a maximum of one year from the last communication.
• Data relating to a service provided: for the duration of the contractual relationship and, once it has ended, for the limitation periods of legal liabilities (in general, five years under civil law and four years under tax law).
• Newsletter data: until you ask to unsubscribe.

6. Recipients of the data

Data are not disclosed to third parties, except where required by law (public authorities, courts and tribunals) or where necessary to provide the service (for example, financial institutions for payment collection).

For the operation of the website and the business, the controller uses providers acting as processors under its instructions: web hosting and email, IT maintenance and advisory services. With your prior consent, the website uses Google Analytics, a service provided by Google Ireland Limited and Google LLC (United States); this international transfer is covered by the EU-US Data Privacy Framework and the standard contractual clauses approved by the European Commission.

Apart from this case, no international data transfers are envisaged.

7. Rights of data subjects

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing, data portability and the right not to be subject to automated individual decision-making.

To do so, send a written request stating the right you wish to exercise, together with a copy of your ID card or equivalent document where proof of identity is required, to:

• Email: info@cerrajeroblanes24h.com
• Postal address: Carrer Abat Escarré 11 Baixos 2, 17300 Blanes (Girona), Spain

Exercising these rights is free of charge. If you consider that the processing of your data does not comply with the regulations, you may lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Accuracy of the data

Users guarantee that the data provided are true, accurate, complete and up to date, and are responsible for any damage or loss that may arise from a breach of this obligation. Children under 14 may not provide personal data without the authorisation of their parents or guardians.

9. Security

The controller applies appropriate technical and organisational measures to ensure a level of security appropriate to the risk and to prevent the loss, alteration, unauthorised access or improper disclosure of personal data.

10. Social media

Any processing of data carried out through Pau Serraller's social media profiles is governed by this Privacy Policy and by the policies of each platform, over whose operation the controller has no control. The controller reserves the right to remove content published by third parties that breaches the law or the dignity of individuals.

11. Changes

The controller may amend this Privacy Policy to adapt it to new legislation or changes in the business. The version in force is always the one published on this page. You may also consult the Legal Notice and the Cookies Policy.

Last updated: 14 October 2026